• Sat. May 14th, 2022

Job: Clinic support staff at the International Rescue Committee (IRC)

ByJulie J. Helfer

Mar 27, 2022

Reference ID: req25463
Location: Maiduguri, Borno
Job type: Full time
Sector: Health
Job Category: Regular
Open to expats: No

Contextual context

  • The IRC has been present in Nigeria since 2012, when the organization responded to floods in Kogi State.
  • In February 2014, the IRC moved to Adamawa State in northeastern Nigeria to provide humanitarian response through a multi-sector and integrated approach for conflict-affected populations.
  • IRC Nigeria now operates a country office in Abuja and field offices in Mubi and Yola of Adamawa State, Maiduguri and Monguno of Borno State and Damatru of Yobe State.
  • Currently, IRC Nigeria implements programs in primary health care, nutrition, environmental health, women’s protection and empowerment, protection, child protection, education, food security and livelihoods.

Job Overview / Summary

  • This project uses health system support and strengthening approaches to provide high quality primary health care service.
  • Clinic support staff will join the health team to improve access to quality primary health care services at MMC & Jere.
  • He/she will work under the direct supervision of nurses/midwives to provide primary health care services in supported health facilities in accordance with proposal objectives and nationally accepted standards.
  • Clinical support is the responsibility of the nurse or midwife, as the case may be, in their unit.

Program implementation, technical quality and strategy:

  • Assisting health clinical assistant/nurse/midwife in patient care in health care facility.
  • Act as a link between the mobile clinics and the community to ensure awareness of available services, adequate follow-up of patients and the search for defaulters.
  • Develop and organize training for community volunteers/CHIPS on the pillars of safe motherhood, infant and young child feeding practices, general childcare and hygiene promotion.
  • Provide health messages in communities, in collaboration with community volunteers.
  • Collect weekly activity reports from CVs, review, discuss and submit to team leader.
  • Organize regular meetings with CVs, to share information, discuss relevant health issues and weekly activity plans for health messages in communities.
  • Ensure that basic health protocols and other IEC materials are clearly displayed in facilities and outreach sites.
  • Ensure mobile clinic sites are clean and well maintained.
  • Establish an effective referral mechanism between the mobile clinic and the hospital.
  • Supervise and monitor CVs in the community.
  • In conjunction with the team, provide ongoing training to clinic staff and CVs.
  • Maintain an up-to-date file and compile and submit monthly reports of all services provided.
  • Monitor and ensure proper use of health and program supplies.
  • Prepare weekly work plans and ensure timely implementation of project activities.
  • Support the Clinical Health Manager in compiling mobile clinic statistical reports for weekly, monthly and annual submission.
  • Ensure an adequate flow of information for all supervisees with constant feedback, if necessary.
  • Ensure proper information sharing on drug distribution/use and monitoring, including good record keeping at supported health facilities.
  • Ensure order of IPC within the health facility setting and support training of referral health workers and paramedics on Infection Prevention and Control (IPC) for quality of care.
  • Support health facilities with information, education and communication (IEC) materials (billboards, posters, roll-up banners, mural, flexible banner), registers, printed clinical algorithms, aids clinical briefs and guideline booklets/protocols and ensure IEC materials are posted and up and running, including referral system support.
  • Ensure beneficiary participation, feedback and accountability in all aspects of the project.
  • Perform any other related duties assigned.

Human Resource Management:

  • Support for the supervision of the activities of CHIPS agents, RI providers and volunteers of the health facility for the effective implementation of project activities.
  • Motivate the correct use of referral criteria, first aid, SOPs and laboratory screening


  • Ensure proper follow-up for timely submission of data.
  • Submit weekly work plans and ensure timely implementation of project activities.

Communications and reports:

  • Support clinicians, health workers in compiling statistical reports from patients in care, health facilities and communities for weekly, monthly and annual submissions.
  • Ensure adequate flow of information for all supervisors with constant feedback as needed.
  • Perform additional relevant or requested duties as required by supervisor.

Key Result Areas:

  • Basic and routine laboratory service delivery is enhanced for patients accessing facility-supported locations.
  • Ensure that health workers actively participate in laboratory services at operational sites.

Key Working Relationships

  • Position reports to: Clinical Health Officer / Facility Nurse or Midwife
  • Indirect / technical reporting: doctor, health manager
  • Directly supervises the position: None

Key internal contacts:

  • Country Programme: Health Program Assistant, Health Officer, Senior Health Promotion Officer, Senior Capacity Building Officers, Health/SR Officers, Monitoring and Evaluation Officer

Key external contacts:

  • Ministry of Health, UMTH, SSH, Umaru Shehu Specialist Hospital, other INGOs (e.g. possible collaborating partners), community leaders and health facility management team.


  • RN, RM, CHO, CHEW or related qualification
  • certified training in IMNCI, IDSR, CCSAS, STI, CMAM, IPC, BEmONC are additional assets.

Professional experience:

  • One year of experience in the field of health, hygiene and/or nutrition in a primary health care setting.
  • Proven experience in community programming with the ability to motivate and lead a team.
  • Ability to work with displaced communities of diverse cultural and ethnic backgrounds.
  • Teamwork experience and ability to lead a team.

Demonstrated technical/leadership/interpersonal skills:

  • Good knowledge of community health, social work in health, health and well-being.
  • Good communication skills.
  • Sensitivity to cultural differences and understanding of social, political and ethical issues surrounding program delivery
  • Ability to work well with others and to respect staff, contractors and recipients of assistance.
  • Good sense of integrity, service and responsibility.

Languages ​​:

  • Fluency in written/spoken English and Hausa
  • Ability to speak local languages ​​(Kanuri, Shuwa, etc.) will be an added advantage.

IT/Other Technology Requirements:

  • Proficiency in the Microsoft Office suite, in particular Word, Excel and Outlook.

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