• Fri. Aug 5th, 2022

EA lays off Austin support staff

ByJulie J. Helfer

May 19, 2022

Electronic Arts has made layoffs at its customer support center in Austin, Texas.

It’s according to Kotaku, who has seen internal emails and spoken to a source saying up to 100 staff could be affected by the decision. The employees in question were supporting the live operations of FIFA 22. Staff at EA’s office in Galway, Ireland may also be affected.

This comes following the severing of ties between EA and FIFA for its football franchise, which is being rebranded as EA Sports FC as the sports organization is asking for much larger sums of money for the license. Electronic Arts said it was unrelated to the job cuts.

“The changes to our customer support feature are not tied to any particular game franchise, nor to our EA Sports FC announcement last week,” an EA spokesperson said.

“The Customer Support function handles a wide range of questions from gamers regarding our game titles, our technology, including Origin, or our EA Play subscription service.”

Pressed to explain why those jobs were cut, EA spokesperson Charlie Fortescue added, “We are always thinking about how we improve the experience for our players, and that includes reviewing how we can provide the best support they might need to get the most out of it. With that in mind, we’ve made some changes to our customer support function to give more flexibility and enable us to help players when they need it most. As part of this process, we are considering changing a number of roles within the team, closing some We are working closely with our people throughout this process and providing support to anyone whose role is impacted.

Disclaimer: Alex Calvin is a freelance journalist and writer who has worked with EA on projects before.